Technology Support You Can Count On
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Experience Our Benefits
REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
APP CONTROL
Enhance your space with beautiful lighting and automated shading solutions, offered in a wide variety of stylistic fixtures, fabrics and controls. Eliminate wall clutter and program scenes to highlight artwork and other features.
24/7 SUPPORT COVERAGE
We’re available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate.
What Can We Monitor?
Network: Switches, Access Points, and Routers.
Control System Processors, touch panels, room video controllers, RF Gateways, shades, shade controllers, and smart lighting controllers.
Power: monitoring power, individual outlet control, system reboots, individual device reboots, end user rebooting.
Surveillance Systems: Cameras, POE devices, Network Video Controllers.
Sources: Dish Network, Direct TV, Apple TV, Roku, Music Servers, Sonos, and Comcast sources.
Video and Audio Devices: Audio-Video Switchers, MOIP and NVX, Projectors. TV’s, Amplifiers with LAN, Surround Receivers, and DSP Devices.
Other IP Devices: Network attached drives and other control devices (Ring Door Bells, Google Nest).
What Can’t We Monitor?
Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
Choose Your Monthly Service Plan
| Service Plans | Remote Support Plan | Custom Plan |
|---|---|---|
| Cost Per Month | 199/Month | Call/Reach Out for quote |
| Proactive Monitoring and Remote Repair – We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise. | ✓ | ✓ |
| Reactive Remote Repair – Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call. | ✓ | ✓ |
| 24/7 Email, Text and Chat Support – We’re available to communicate with you in whichever manner best fits your lifestyle. | ✓ | ✓ |
| App Control – You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience. | ✓ | ✓ |
| Discounted Service Call Rates – In the unlikely event that a service call must be scheduled, you’ll receive 10% off labor rates and “Front of Line” next day service. | ✓ | ✓ |
| Software and Firmware Updates – Network, control system, and lighting/shading control devices including Wi-Fi devices will be updated frequently to the latest software version. | ✓ | |
| Pre-Scheduled On-Site Technician Site Visits – Includes equipment, air-filter, rack, and projector cleaning. | ✓ |